At Hot Air Cappadocia Balloon, we aim to provide clear, reliable, and transparent service to all guests. By using this website, submitting a booking request, or purchasing any service through our website, email, or messaging channels, you agree to the following terms and conditions.
1. General Information
This website is operated under the Hot Air Cappadocia Balloon brand.
Services offered through this website are operated under TURSAB License No: 2290.
By accessing this website or making a booking, you confirm that you have read, understood, and accepted these Terms of Use, together with our Cancellation and Refund Policy and Privacy and Security Policy.
2. Booking Requests and Confirmation
All bookings are subject to availability and final confirmation.
A booking request submitted through our website, by email, or via WhatsApp does not become final until it is confirmed by our team.
For certain services, including hot air balloon flights, hotel transfers, daily tours, and package arrangements, details such as service time, operator availability, pickup information, and final scheduling may be confirmed after the booking request is received.
3. Prices and Payments
All prices shown on the website are subject to availability, operational conditions, and final confirmation.
For some services, especially hot air balloon flights during high season or periods of limited availability, final rates may vary depending on the actual day rate, supplier availability, and operational conditions at the time of confirmation.
We aim to provide transparent pricing and clear payment information before final confirmation.
Payments may be requested in full or as a deposit, depending on the service booked.
4. Deposit Payments
Some services may be confirmed with a deposit payment only, while the remaining balance may be paid later, according to the terms communicated at the time of booking.
Where a deposit payment applies, the exact balance due, payment deadline, and payment method will be shared clearly with the guest before confirmation.
5. Hot Air Balloon Flights
All hot air balloon flights are subject to:
- weather conditions,
- official flight approval,
- operational availability,
- and supplier confirmation.
Flight routes, flight durations, pickup times, and balloon operators may vary depending on operational planning and weather-related requirements.
If a balloon flight is cancelled due to weather conditions or official aviation restrictions, guests may be offered:
- a rescheduled flight for the next available day, subject to availability, or
- a refund in accordance with our Cancellation and Refund Policy.
6. Daily Tours and Package Tours
Daily tours and package tours are operated according to the service details confirmed at the time of booking.
In some cases, itineraries, timing, pickup details, or operational arrangements may need to be adjusted due to weather, traffic, supplier availability, local conditions, or force majeure.
Where possible, reasonable alternatives of similar value will be offered.
7. Customer Responsibilities
Guests are responsible for providing accurate personal, hotel, contact, and travel information at the time of booking.
Guests are also responsible for:
- being ready on time at the agreed pickup point,
- checking the booking details shared by our team,
- ensuring they meet any age, health, mobility, or participation requirements applicable to the service booked.
For hot air balloon flights, guests should carefully follow all safety instructions provided by the pilot, driver, ground crew, or operator staff.
8. Health and Safety
Some activities may not be suitable for certain guests, including pregnant travelers, guests with serious mobility limitations, or guests with specific medical conditions.
It is the guest’s responsibility to inform us in advance of any important health condition or special requirement that may affect participation.
We reserve the right to refuse participation where safety may be at risk.
9. Cancellation and Refunds
Cancellation and refund conditions vary depending on the type of service booked.
Please refer to our Cancellation and Refund Policy for full details regarding:
- daily tours,
- hot air balloon flights,
- package tours,
- weather cancellations,
- non-refundable items,
- and domestic flight ticket conditions.
10. Third-Party Suppliers
Some services may be provided in cooperation with third-party suppliers, including balloon operators, hotels, transport providers, and airlines.
In such cases, service delivery may also be subject to the operational rules and availability of those suppliers.
We are not responsible for delays, schedule changes, restrictions, or cancellations caused by third-party suppliers where such circumstances are beyond our reasonable control.
11. Force Majeure
We shall not be held liable for delays, changes, interruptions, or cancellations caused by events beyond our reasonable control, including but not limited to:
- adverse weather conditions,
- official flight restrictions,
- government actions,
- road closures,
- natural disasters,
- strikes,
- technical disruptions,
- or other force majeure events.
12. Website Content and Accuracy
We make reasonable efforts to ensure that all information on this website is accurate and up to date.
However, typographical errors, pricing updates, availability changes, and operational revisions may occasionally occur. We reserve the right to correct such errors and to update service details without prior notice.
13. Secure Payments
For selected services, we may provide secure payment links for online transactions.
Payment transactions may be processed through secure banking infrastructure, including 3D Secure payment systems, where applicable.
14. Governing Service Conditions
These terms apply to the use of this website and the services offered under the Hot Air Cappadocia Balloon brand.
Any booking made through our website or communication channels is subject to the service terms confirmed by our team at the time of booking.
15. Contact Information
For any questions regarding these Terms of Use, please contact us:
Brand Name: Hot Air Cappadocia Balloon
Operated under: TURSAB License No: 2290
Email: fly@hotaircappadociaballoon.com
Mobile / WhatsApp: +90 530 312 7962
